Shipping, Delivery & Refund Policy

TVG Design sells design services and digital design deliverables. Unless a product page expressly states otherwise, no physical product is manufactured or shipped as part of a design-service order.

Approved deliverables are provided electronically through email, secure download link, shared workspace or another digital method agreed during the project.

The estimated turnaround for each service is displayed on its product page. The estimate begins after successful payment, receipt of a complete project brief and receipt of all materials needed to begin.

Customer response time is not included in the stated turnaround. Missing information, delayed feedback, changed instructions, inaccessible third-party systems or additional work outside the original scope may extend the completion date.

Each service page states the number of revision rounds included. Revision requests should be clear, consolidated and consistent with the approved brief and purchased scope.

New concepts, changed objectives, additional deliverables or work requested after approval may be treated as out-of-scope work and may require a separate quote and updated timeline.

Once the customer approves the final direction, final files are prepared in the formats included with the purchased service. The customer should download and securely retain delivered files.

To request a cancellation or refund, contact TVG Design using the public support information on the website and include the customer name, order number and service purchased.

If a cancellation is approved before creative work begins, the amount paid for the cancelled service will be refunded to the original payment method.

Once work has started, refund eligibility and any refundable amount may take into account work already performed, concepts or files already supplied, resources committed and non-recoverable project costs.

Completed and approved work is generally not refundable merely because of a change of preference. This does not limit any remedy that must be provided under applicable law where a service was not delivered as agreed and the issue cannot reasonably be corrected.

Approved refunds are normally issued within 10 business days. The customer's bank or payment provider may require additional processing time.

Customers should report missing, inaccessible, corrupted or technically incorrect final files as soon as reasonably possible after delivery.

If TVG Design has not delivered the agreed service correctly, TVG Design will first attempt a reasonable correction or replacement. Where correction is not possible or an applicable law requires another remedy, an appropriate price adjustment or refund will be provided.