FAQ

Everything you may want to know before starting a project.

Browse common questions about purchasing, project briefs, timelines, revisions, digital delivery, policies and TVG Design.

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After checkout, you’ll receive instructions for providing the project information and materials needed for the selected service. Work begins once the required brief and materials have been received.

You’ll be asked to provide the relevant project details, references, business information and any existing brand materials needed for your service.

Yes. If your project does not fit one of the listed services, contact TVG Design with the details so we can determine whether a custom scope is appropriate.

Turnaround depends on the service you purchase. The expected project timeline is shown on the relevant service page before checkout.

Each service includes a defined revision allowance. The exact number of revision rounds is listed on the individual service page.

Timelines may depend on receiving the required brief, materials and feedback on time. Any service-specific timing expectations should be stated on the relevant service page.

Completed design files are delivered digitally. No physical shipping applies unless a service page specifically states otherwise.

The included file formats depend on the service. The deliverables listed on the individual service page determine what is included with your purchase.

The payment methods currently available to you are shown during checkout. Availability may vary depending on the checkout configuration and your location.

Cancellation eligibility depends on the stage of the project and the terms applying to the purchased service. Review the Terms & Conditions and Delivery & Refunds policy before ordering.

Refund eligibility depends on the service status and applicable terms. Please review the Delivery & Refunds policy for the full conditions.

TVG Design is operated by FYT Commerce LLC, a Wyoming limited liability company registered in the United States.

FYT Commerce LLC is registered in Wyoming, United States. The registered business information is available on the website’s About, Legal Information and footer sections.

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Need something more specific?

Review the relevant policies for full terms, or contact TVG Design if your question is specific to a project.

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